Last updated Oct 2019
The time I need to prepare an order for shipping varies, as personalised items are made to order. For details, see individual items.
Estimated shipping times (not including processing times)
United Kingdom: 1-2 business days
North America: 9-11 business days
Europe: 3-7 business days
Australia, New Zealand and Oceania: 9-15 business days
Asia Pacific: 9-15 business days
Latin America and the Caribbean: 9-15 business days
North Africa and the Middle East: 9-15 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns, exchanges and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The address for returns is:
1 Ormsby Street
Questions about your order?
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)